Policies
Below are our policies that outline important details regarding purchasing our products/services to ensure a smooth and transparent experience for all customers, as well as protect both you (client/customer) and Her Creative Lab, LLC (company). All services are provided by Her Creative Lab., and by communicating in regard to any service, or making any purchases, you acknowledge and agree to the terms and conditions outlined in these policies. Please note, all policies are subject to change without notice. Last updated: June 2026.
1. Cancellation & Rescheduling
Cancellations must be made within 24 hours of booking. Please note that all payments are non-refundable. If the client chooses to cancel work completed up to the point of notice to cancel, the work remains the property of Her Creative Lab and no refunds will be issued. Her Creative Lab reserves the right to cancel a project/service due to: Lack of communication, disrespectful behavior, and repeated missed deadlines.
Rescheduling consultation calls must also be made within 24 hours of the original booking. Please note, payments are non-refundable, however, we will do our best to accommodate a new timeframe based on availability for both the client and Her Creative Lab. For any cancellations or rescheduling inquiries, please contact us at hello@hercreativelab.com for assistance.
2. Refunds
All sales are final and are non-refundable. Due to the nature of creative services, digital downloads, and customized products, Her Creative Lab cannot provide refunds once a purchase has been made or a project has started. Full payment is required at the time of booking and projects will not begin until payments have been made.
Our commitment is to your satisfaction, so we will always work with you to address concerns, make adjustments within the scope of your purchase, and ensure you receive the best possible outcome.
3. Portfolio Rights
All work created by Her Creative Lab remains the intellectual property of the company unless otherwise specified in a signed agreement. By engaging in services or purchasing custom work, you grant permission for your project to be used in the company portfolio, website, social media, and marketing materials to showcase our work. If you prefer that your project not be displayed publicly, please notify us in writing before the project begins.
4. Revision Limit
Each design service comes with a set number of revisions, which will be clearly outlined before your project starts. Revisions are meant to fine-tune and polish your design, not to create a completely new concept. If you need additional revisions outside the package, they can be added for an extra fee of $20. Payment of additional revisions outside the set number given, must be paid before we move forward.
5. Digital Products
Delivery of Digital Products
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After purchase, digital products are delivered via download link or accessible through your account.
Usage Rights
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Digital products are for personal use only, unless otherwise specified.
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Redistribution, resale, or file sharing is strictly prohibited.
Refunds & Exchanges
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All digital product sales are final. No refunds or exchanges once the file has been downloaded.
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If you experience technical issues (e.g., download error or corrupted file), email hello@hercreativelab.com and we’ll send a replacement file.
Access Issues
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Check your spam/junk folder if you don’t see your download link.
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Contact us at hello@hercreativelab.com with your order details for assistance.
6. Project Scope/Additional Work
All projects are based on the agreed upon scope (defined boundary of a project), timeline, and deliverables outlined before work begins. Any requests, changes, or additions outside the original scope may require extra time and additional fees. This ensures that every project receives the attention and quality it deserves while keeping expectations clear for both parties. Delays in a client's communication or content submission will result in an adjusted timeline.
7. Turnaround Time
Turnaround times vary depending on the type, scope, and complexity of each project or order. Before beginning work, we will provide an estimated timeline tailored to your project. While we strive to complete all work promptly, please keep in mind that each project is unique, and timelines may shift to ensure the highest quality results. Projects turnaround times may be adjusted due to delay in client's communication/content submission or in the rare event that an unforeseen circumstance arises on our end. If the delay is on our end due to an unforeseen circumstance, clients will be notified promptly and provided with an updated project timeline. Her Creative Lab reserves the right to adjust delivery dates due to emergencies, with communication remaining a priority throughout.
8. Client Responsibility
To ensure projects are completed efficiently and on time, clients are expected to provide timely communication, deliver all necessary content, and give feedback promptly. Delays in communication or content delivery may affect project timelines, and Her Creative Lab is not responsible for extensions caused by late responses. Failure to communicate within 7 days, your project will become inactive (see Project Abandonment & Inactive Project Policy). If there has been no communication within 21 days from the last email sent, the project becomes closed (See Project Abandonment & Inactive Project Policy). If a client wishes to resume the closed project before 90 days, a reactivation fee of $50 will be required upfront to resume work and the turnaround time will be based on availability and Her Creative Lab's workload.
9. Project Abandonment & Inactive Project
To protect the integrity of every project and ensure all clients receive dedicated attention, Her Creative Lab maintains the following policy regarding unresponsive or stalled projects.
Inactive Status: If a client fails to respond to communication or provide project materials within 7 days, the project will be marked inactive. Once a project is marked inactive, all work is paused and the timeline may be adjusted depending on current workload and how much of project is remaining.
Project Closure: If no response or materials are received within 21 days, the project will be formally closed. Any deliverables completed up to that point will be forfeited, and no refund will be issued for work already rendered.
Reactivation: Clients wishing to restart a closed project may do so by submitting a $50 reactivation fee. Please note that reactivation does not guarantee an immediate start date; all reactivated projects are scheduled based on Her Creative Lab's current workload and availability. A new project timeline will be issued upon restart of project and discussed with client.
Permanent Closure: After 90 days, the project will be permanently closed, all associated materials will be purged, and no further reactivation will be offered. Should you wish to move forward after this period, you will be required to book as a new client at Her Creative's Lab current rates.