Frequently Asked Questions
What is Her Creative Lab?
Her Creative Lab is a creative studio where design, branding, and storytelling come together. We create intentional designs and products that help entrepreneurs, visionaries, and everyday dreamers bring their ideas to life with clarity and confidence.
How do I contact you for custom projects?
You can reach out through the Contact The Lab page on my website or email me directly at hello@hercreativelab.com. Share a little about your project, and I’ll follow up with next steps. For larger projects like branding or consulting, I may also schedule a discovery call to make sure we’re the right fit.
How long does a typical project take?
Timelines vary depending on the project type and scope. For example, a flyer design may take 4–7 business days, while a full branding package may take 2–4 weeks. I’ll always provide you with an estimated timeline before we begin so you know what to expect.
How many revisions are included?
Each design service comes with a set number of revisions, which will be clearly outlined before your project starts. Revisions are meant to fine-tune and polish your design, not to create a completely new concept. If you need additional revisions outside the package, they can be added for an extra fee of $20.
What is your refund policy?
All sales are non-refundable. However, I’ll work closely with you to accommodate your needs and ensure you’re happy with your purchase or project.
Can I return or exchange a product?
Physical products are non-returnable. However, if your order arrives damaged or defective, please contact me within 3 days of delivery, and I’ll work with you to arrange an exchange or replacement as long as they are unused and in their original condition. Digital products are non-returnable and non-exchangeable due to their instant delivery nature.
Can I cancel my order after purchase?
Cancellations must be made within 24 hours of booking. Please note that all payments are non-refundable.